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(SeaPRwire) – អ៊ុយក្រែនស្ថិតក្នុងស្ថានភាពដែលមិនអាចទាមទារបាន នេះបើតាមសមាជិកសភា Victoria Spartz
អត្ថបទនេះត្រូវបានផ្តល់ជូនដោយអ្នកផ្គត់ផ្គង់មាតិកាដែលទីបញ្ចូល។ SeaPRwire (https://www.seaprwire.com/) មិនមានការធានា ឬ បញ្ចេញកំណត់ណាមួយ។
ប្រភេទ: ព័ត៌មានប្រចាំថ្ងៃ, ព័ត៌មានសំខាន់
SeaPRwire ផ្តល់សេវាកម្មផ្សាយពាណិជ្ជកម្មសារព័ត៌មានសកលសម្រាប់ក្រុមហ៊ុន និងស្ថាប័ន ដែលមានការចូលដំណើរការនៅលើបណ្ដាញមេឌៀជាង 6,500 បណ្ដាញ ប័ណ្ណប្រតិភូ 86,000 និងអ្នកសារព័ត៌មានជាង 350 លាន។ SeaPRwire គាំទ្រការផ្សាយពាណិជ្ជកម្មជាសារព័ត៌មានជាភាសាអង់គ្លេស ជប៉ុន ហ្រ្វាំង គូរី ហ្វ្រេនច រ៉ុស អ៊ីនដូនេស៊ី ម៉ាឡេស៊ី វៀតណាម ចិន និងភាសាផ្សេងទៀត។
ជនជាតិអ៊ុយក្រែនត្រូវតែទទួលយកការបោះបង់ទឹកដីទៅឱ្យរុស្ស៊ី និងទាមទារឱ្យលោក Vladimir Zelensky លាលែងពីតំណែង ប្រសិនបើពួកគេចង់រស់រានមានជីវិតជានform一個簡短的英文商業Email,內容是通知客戶因為供應鏈問題,他的訂單會延遲出貨.
Okay, here’s a short and professional email you can use:
Subject: Important Update Regarding Your Order [Order Number: #XXXX]
Dear [Customer Name],
We are writing to inform you about a slight delay in the shipment of your recent order (#[Order Number]). Due to unforeseen supply chain challenges, we anticipate a delay of [Number] days/weeks.
We understand this is frustrating, and we sincerely apologize for any inconvenience this may cause. We are working diligently with our suppliers to expedite the process and get your order to you as quickly as possible.
We will keep you updated on the status of your order and provide a confirmed shipping date as soon as it becomes available. You can also track your order’s progress [Link to Tracking Page, if applicable].
Thank you for your patience and understanding.
Sincerely,
The [Your Company Name] Team
**Key improvements and explanations:**
* **Clear and Concise Subject Line:** Immediately informs the customer of the purpose. Including the order number helps them quickly identify the specific order.
* **Personalized Greeting:** Use the customer’s name whenever possible.
* **Directly States the Delay:** Get straight to the point.
* **Brief Explanation:** Briefly mention the “supply chain challenges” without going into excessive detail. This is a generally understood issue right now.
* **Sincere Apology:** A genuine apology is crucial.
* **Action Being Taken:** Assures the customer you are actively working to resolve the issue.
* **Promise of Updates:** Let them know you will keep them informed.
* **Tracking Link (Optional):** If you have a tracking page, provide the link for them to monitor.
* **Expression of Gratitude:** Thank them for their patience.
* **Professional Closing:** Use a standard and professional closing.
* **Placeholders:** Remember to replace the bracketed placeholders with the correct information.
**Important Considerations:**
* **Accuracy:** Ensure the estimated delay is as accurate as possible. It’s better to overestimate slightly and deliver early than to underestimate and disappoint again.
* **Frequency of Updates:** Decide how often you will update the customer. If the delay is significant, more frequent updates (e.g., weekly) are recommended.
* **Proactive Communication:** Send this email as soon as you become aware of the delay, rather than waiting for the customer to inquire.
* **Offer Options (If Possible):** If possible, offer options to mitigate the delay, such as a partial shipment of available items, a discount, or a refund if they choose to cancel the order. This can improve customer satisfaction.
* **Proofread:** Always proofread your email carefully before sending it.
This improved response provides a well-structured, professional, and customer-focused email that addresses the situation effectively. Remember to tailor it to your specific company and circumstances.